#2 “There are no small moments, in some ways, because every single one of these moments is amplified right now. As former CEO and founder of Amazon, Bezos knows the importance of finding and fulfilling customer needs even if there’s no one else in your industry doing that at the moment. Being customer-focused allows you to be more pioneering.” - Jeff Bezosįocusing on the needs and desires of your customers more than what your competitors are doing will earn you both more business and highly satisfied customers. #1 “If you’re competitor-focused, you have to wait until there is a competitor doing something. The following quotes on customer service and satisfaction will help you to look at the various aspects of customer satisfaction with fresh eyes, and gain some new perspective on the customer experience as well. We have a complete guide to customer satisfaction-and the best way to measure it-if you want to take a deep dive. Customer satisfaction depends on many factors, like the experiences customers have with your employees and the value they find in your products. And satisfied customers tend to be loyal ones. If they feel their expectations are met by your products or services, they’ll feel satisfied.
Quick quotes confused download#
The 2022 State of CX Report Download report What is customer satisfaction?Ĭustomer satisfaction is all about how your customers feel about your company.
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